An intelligent AI chatbot answers your customers' repetitive questions in seconds on your website, Messenger, and WhatsApp. Routine questions like hours, prices, order status, and returns are handled on its own, without involving a person. Your team focuses on exceptions and sales instead of answering the same question over and over. Customers who prefer to call are served by the voicebot for appointment booking.
Most customer queries are repeats: opening hours, prices, order status, returns. Every answer to such a question is team time that could go to sales and growth.
Our AI chatbot is trained on your products, price list, and procedures. It answers in seconds, guides the customer through your offer, checks order status, and escalates hard cases to a person with full conversation context. No repeats, no waiting, no lost customers.
Order status, returns, opening hours, prices, FAQ, the customer gets an instant answer, also at night, on holidays, and on weekends. No queue and no waiting for a free agent.
A knowledge base from your website, product docs, price list, and procedures. The bot knows your offer from the materials you provide and answers consistently in every conversation.
A hard case? The bot hands over the conversation with a full summary, so the customer does not repeat themselves. You decide which cases always escalate.
One bot, every channel. Conversation history in a single panel, whether the customer writes by website chat, Messenger, or WhatsApp. More in the intelligent communication section.
Cases land in your system automatically with priority and category. The team sees only what needs intervention, no inbox chaos. This is backed by Gartner forecasts that by 2026, 30% of companies will automate most operational activities.
Any company where the team answers the same questions over and over will notice an immediate difference.
Order status, returns, and product questions handled without involving the team. Faster answers mean fewer abandoned carts and fewer repeats in the inbox.
Price lists, availability, and initial query qualification. The bot books appointments and routes the customer to the right specialist, no queue.
Property presentations, meeting booking, and requirement gathering 24/7. The agent gets a ready customer profile with chatbot conversation history.
Enrollment, course programs, and student support. The bot answers schedule, pricing, and admission questions, the front desk handles only urgent matters.
They are two different tools for two different situations, not two versions of the same thing. The best rollouts often combine both: the bot writes where the customer prefers to write and calls where a call is needed.
Works when the customer asks a question and wants an answer in writing, can wait a few seconds, and the case does not need a conversation: order status, opening hours, return terms, product availability, initial query qualification. The customer writes from a phone on the bus, from the site at work, by Messenger in the evening. The bot answers instantly and nobody has to do anything.
Needed when the customer has no time or desire to type, the case requires setting an appointment in conversation, or the customer simply calls because it is more convenient. A workshop, clinic, or salon pickup is a situation where the customer will not fill in a form: they want to hear that someone answered and booked them for a specific time. See voicebot for appointment booking.
When the company works online and the customer does not expect a call: an online store, an online course, a SaaS, a real estate office taking written inquiries. Here the phone is secondary, and the key thing is that no inquiry goes unanswered.
When the phone is the main contact channel and its handling collides with the team's work: workshops, clinics, salons, service points, field service companies. In such companies a missed call is a lost job, not a message to return to later.
The chatbot handles written questions and gathers information, the voicebot takes calls and books appointments, and both write data to the same system. The customer picks the more convenient channel, and you lose no contact, whichever path they choose.
Count how many inquiries come in writing and how many by phone, and see where you are losing customer contact today. If after hours the line is busy or the message waits until morning, that is exactly the place to start. Write to us and we will help you set the order.
A rollout is not installing a plugin. The most work happens in the invisible stage: deciding what the bot should answer and what it should not touch at all.
We start with what customers actually ask, not with internal assumptions. The best sources are chat history, the inbox, and team notes. From that we build a list of topics for the first version.
We gather the material the bot works on: service descriptions, price list, cooperation terms, return and complaint procedures. At the same time we set boundaries: topics where the bot always hands off to a person, and questions it does not answer on its own.
We connect the website chat, Messenger, and WhatsApp, plus the systems you work in: CRM, order system, calendar, ticketing. Without this the bot answers but does not resolve, and that is not enough.
We run through the bot the questions that actually come in, with misspellings, informal phrasing, and typos, because that is how customers write. We fix what performs poorly before the bot meets a real customer.
After launch we review conversations and catch gaps in the knowledge base. The first weeks matter most, because that is when unexpected questions and cases that need escalation rules surface.
Once the first version is stable, we add more topics and channels. It usually works better to add areas one at a time after confirming the previous ones work than to roll everything out at once.
We bill a chatbot like a voicebot: one-time rollout plus monthly care. It costs more than a voicebot for two reasons, it serves more channels (website, Messenger, WhatsApp) and requires maintaining a knowledge base that must be updated. Scope and amount are set after a process audit.
We do not publish a price list, because the scope of two rollouts with the same name can differ completely. Instead of a number pulled from thin air, here are the factors that actually drive the price.
A website chat alone is the smallest scope. Messenger and WhatsApp are added one at a time, and each channel needs its own configuration and message-format handling.
A few conversations a day or a few hundred are two different projects. Volume drives infrastructure choice and billing.
How much material the bot must know and how often it changes. A dozen pages of service descriptions is different work from extensive product documentation with updates.
CRM, order system, calendar, ticketing, payments. Each connection to an external system is a separate piece of work, the more there are, the larger the rollout.
A bare FAQ answerer is the smallest scope. Adding escalation, query qualification, and sales logic raises the rollout work.
Conversation supervision, answer corrections, knowledge base updates, and reaction to cases that only surface in operation. How and how long support runs is a price component.
Give us three things: how many queries come in daily, through which channels, and which systems you use. On that basis we prepare a concrete proposal, no obligation and no "from" price that changes at the first question.
Let's talk about your processConcrete answers to the questions we get in first calls.
Yes, it understands natural English, typos, abbreviations, and informal phrasing. We train it on your customers' real questions, so it also understands your industry's jargon and the names customers use in their own way.
It admits it and passes the case to a person with the full conversation log. You decide which cases always escalate, for example complaints, urgent matters, and unusual requests. Better to hand off than to guess.
It depends how customers contact you. A chatbot works when the customer prefers to write and can wait a few seconds: order status, return terms, a product question. A voicebot is needed when the customer calls and the case needs a set appointment, and taking the phone collides with the team's work. The best rollouts combine both. Details in the voicebot for appointment booking section.
A simple bot answering website questions usually takes about two weeks. A multichannel version with CRM, Messenger, and WhatsApp integration usually takes a few weeks. We set the schedule after reviewing your real customer conversations.
No, it takes over routine questions and your team focuses on unusual cases and sales. In practice the scope of tasks changes, not the number of people: instead of answering the same set of questions again, the team handles cases that truly need a person.
Website chat, Messenger, and WhatsApp, all with one bot and one knowledge base. Conversation history lands in one panel, so whichever channel the customer writes through, the team sees full context.
Book a free consultation and find out how AI can help.